Xbox 360 died last night

[brew]

Froze up in the middle of a RB song, and despite switching discs, unplugging the power for a while and retrying, it never worked for more than 30 seconds.. argh. One time got the red rings, but mostly it just freezes the game on the screen, and the hard drive doesn't make as much noise as usual

does this have to go back to Microsoft? or can I return it to TRU where I got it last November (luckily still in my first year here).

Also, if I have to send it back to MS, what's going to happen to the contents of the hard drive? The saved game etc I don't mind losing too much but I just downloaded $45 worth of songs for Rock Band, I don't want to lose those!

[Mr_Gone]

If you send it to micro$oft you don't need to send the HD in, just the system.
I'd try TRU first though.

[Poochiesdead]

I doubt TRU will take it back after a month or two unless you bought some kind of warranty.

You don't send anything in with the system. They tell you to detach the hard drive and faceplate before you do that. It really isn't bad, you're just without a system for a couple weeks.

[The Pharcyde]

make sure you tell MS you're sending it in because of the RROD, otherwise they may try to charge you

[JaylisJayP]

You'll still get whatever you downloaded already if you send it back and they sweep your system, you just will have to download it again, but it will be free of charge. The downloadable content is matched to your gamertag.

This is, however, yet another example of how necessary it is to buy an extended warranty with the 360...if for no other reason than the convenience factor of just swapping it out for a new one in store.

[PrimeBane]

http://www.xbox.com/en-CA/support/contact/default.htm

Call the number... you'll deal with an annoying computerized voice. Don't bother with him and get a rep on the line (probably from India). They'll ask you to try a few things like unplugging the power, removing the HDD, is the 360 plugged into a powerbar, try to play a DVD movie, etc). If you try this all ahead of time you should be able to save some time.

They'll get your information (if you registered your 360 this step won't take long at all). They'll ship you out an empty box via Purolator with instructions. When you get the box you'll just put the 360 sans any cords, the HDD and custom faceplates. Drop it off at Purolator (record the tracking number they provide you with).

The whole process takes about 2-3 weeks.

[PrimeBane]

This is, however, yet another example of how necessary it is to buy an extended warranty with the 360...if for no other reason than the convenience factor of just swapping it out for a new one in store.

Unfortunately, many stores in Canada have wised up to this... if you get the RRoD and have the extended warranty, they'll tell you to ship it to MS anyways. Buggers :mad:

[Poochiesdead]

Unfortunately, many stores in Canada have wised up to this... if you get the RRoD and have the extended warranty, they'll tell you to ship it to MS anyways. Buggers :mad:What the hell is the point of the warranty then?

[PrimeBane]

Cash grab :(

There are issues with some of the DVD drives that the warranty will cover... I've also heard of problems with the video card dying. Neither are as widespread as RRoD though.

[brew]

I had checked the MFR and thought that I'd missed these problems.. mind you, only one time in 10 restarts did the red come up, it just froze the rest of the time. if I'm reading it right, the MFR date was sept 10, 2007. Exactly one year and it dies lol..

they want me to remove the hard drive and then power it up, to see if it works then.. grr.

I bought it with a Visa, shouldn't that institute some sort of super warranty? :cool:

[PrimeBane]

It's probably easier to send the 360 to MS than to try and deal with Visa... MS will replace it for free.

[ctyler85 is back]

The Black Hole created by the Hadron Collider has already caused damage. I fear it my be too late

[brew]

lol

[quiggle]

damn, each day I'm on the verge of finally going out and getting one but stories like this are keeping me back once again. hope it works out with yours :(

[Indy Jones]

I just continue to read reasons that has me happy to be owning a PS3....

[rpgguy_1o1]

goodluck with that 360, you might want to consider a more reliable console tho

[Psymon]

Unfortunately, many stores in Canada have wised up to this... if you get the RRoD and have the extended warranty, they'll tell you to ship it to MS anyways. Buggers :mad:

I'm sure you sign a contract or something when you buy the extended warranty? Does it say anything about this? Because if not, then I'm pretty sure they can't just tell you to ship it to MS anyway.

[Viking Spawn]

That sucks! :mad:

I've had this happen 3X to me! However, Microsoft is VERY good about repairing them for free! Takes about a month to send out and get back. :)

[NotoriousVesaToskala]

Good luck fan boy.

[GlitchWizard]

Same problem so I call M$ and I get a guy that doesnt know how to spell ***???? What kind of people is M$ hiring?

[rpgguy_1o1]

Same problem so I call M$ and I get a guy that doesnt know how to spell ***???? What kind of people is M$ hiring?

the cheap ones, so the massive losses due to 360 failures don't put their xbox division out of business

[vangeta]

Oh man, I hate when companies outsource their customer service to India. It's like.."could you repeat what you said?" over and over again.

[98vols]

Mine died last night aswell. I was playing Lego Star Wars and it froze. I tried to throw in Rock Band and 3 blinking red lights. I have had it just over a year and purchased it from Circuit City along with the Circuit City Advantage plan with the hopes of it I did get the RROD I could swap it out in store. Well Circuit City Advantage informed me that Since Microsoft Extended the Warranty to 3 years for this concern that i needed to contact them. They even connected me to microsoft :mad:. What a waste of money the warranty was. Best Buy seems to have the only decent warranty exchange program out there. Mine goes back tommorrow. I guess I will get plenty of time to read the books for Rock Band 2 and Star Wars The Force Unleashed while I wait for my exchange:rolleyes:

[mnbvcxzlp]

My system died on me before, and i had to call the 1-800 number to get it fixed. As people have already said you don't send in your hard drive or any accessories, just the system. So you wont loose any saved data.
I had to send my system in 3x before i got one that would work more than 1 month. I got one back once and it wouldn't work right out of the box.
Also, they don't actually fix your system and send it back. You send yours in and they send you one someone else sent in that was broke and they fixed. Yours will get sent to someone else in the further who sends theres in. So you may end up with a system with a whole differnt set of problems.

As for taking it back to TRU, id try it first but i don't know that they will since its past the 90day warranty. Did you buy any kind of extra warranty?

[happynoodle]

i'm on my third xbox 360 now, and besides it taking a few weeks to get back to you it's pretty painless

[talonkard044]

Whhhyyyy ohhhh why do any of you guys put up with this crap?

SERIOUSLY.

Go back to when videogames began and if the consoles failed as often as 360, we might not even have videogames as a medium.

Well, you get what you pay for I guess.

I am on my FIRST PS3 and I opened it up at 12:30ish in the morning of Nover 17, 2006. That first morning I put well over 10-12 hrs. on it with friends playing games.

...and guess what....

NOT A SINGLE ISSUE with the system.

EVER.

I doubt there are ANY 360 owners that could say that. Probably very marginal.

I am not ripping on anybody but personally, after a videogames system breaks the first time I would be severly pissed.

To hear people say "ohh, I am only on my 2nd 360 it's not so bad" is just plain craziness.

Man, people sure do put up with a TON of bs when they don't need to.

[rpgguy_1o1]

Whhhyyyy ohhhh why do any of you guys put up with this crap?

SERIOUSLY.

Go back to when videogames began and if the consoles failed as often as 360, we might not even have videogames as a medium.

Well, you get what you pay for I guess.

I am on my FIRST PS3 and I opened it up at 12:30ish in the morning of Nover 17, 2006. That first morning I put well over 10-12 hrs. on it with friends playing games.

...and guess what....

NOT A SINGLE ISSUE with the system.

EVER.

I doubt there are ANY 360 owners that could say that. Probably very marginal.

I am not ripping on anybody but personally, after a videogames system breaks the first time I would be severly pissed.

To hear people say "ohh, I am only on my 2nd 360 it's not so bad" is just plain craziness.

Man, people sure do put up with a TON of bs when they don't need to.

Yeah, I have no idea how people can nonchalantly say "Oh, it's only gone for 6 weeks, it's no big deal. they fix it for free! it's great!"

[frinspar]

Go back to when videogames began and if the consoles failed as often as 360, we might not even have videogames as a medium.


Be fair. Early systems were nowhere near as complicated and demanding as what we have now. They were barely a single board and a handful of wire.

It's not the 360 that's bad, it's some of the decisions in its production.

[NotoriousVesaToskala]

Yeah, I have no idea how people can nonchalantly say "Oh, it's only gone for 6 weeks, it's no big deal. they fix it for free! it's great!"

That's what I've been saying for years, imagine if the Wii or PS3 had a cripping problem like that, these X-Box 360 fan boys would go nuts over it but when it's something that affects their beloved system, they completely ignore how big of a pain in the ass it is and act like Microsoft is doing them a huge favour by fixing it for free. I just sit back and laugh at these fan boys.

[rpgguy_1o1]

Be fair. Early systems were nowhere near as complicated and demanding as what we have now. They were barely a single board and a handful of wire.

It's not the 360 that's bad, it's some of the decisions in its production.

I wouldn't say the 360 is bad either. none of the three consoles are, but each has their flaws, and hardware issues is probably 360's worst.

[robster151]

One of the BIGGEST mistakes owners of 360 make which eventually cause the RROD, is that they plug their system into a surge protector to prevent electrical failure. What i have learned is that the surge protector does not allow enough "juice" flow causing the system to over-work and burnout. If you noticed the size of the power source plug for the 360 it is because a surge protector is already incorporated in that huge grey thing which looks like a coffin.

[Brian670]

Ya it does suck when i had mine I had to send it back 6times after that I gave up.

[happynoodle]

One of the BIGGEST mistakes owners of 360 make which eventually cause the RROD, is that they plug their system into a surge protector to prevent electrical failure. What i have learned is that the surge protector does not allow enough "juice" flow causing the system to over-work and burnout. If you noticed the size of the power source plug for the 360 it is because a surge protector is already incorporated in that huge grey thing which looks like a coffin.

i'm not saying your a lier but i've never heard of this. i have both my ps3 and xbox 360 plugged into the same suge protector and NEVER had a single issue with my ps3. how did you come to this conclusion?

[ickzer1]

360 is garbage hardware. Im on my 3rd. Luckily my PS3 is holding it down. I used to love Xbox, not so much now.

[ewto16]

Mine died last night aswell. I was playing Lego Star Wars and it froze. I tried to throw in Rock Band and 3 blinking red lights. I have had it just over a year and purchased it from Circuit City along with the Circuit City Advantage plan with the hopes of it I did get the RROD I could swap it out in store. Well Circuit City Advantage informed me that Since Microsoft Extended the Warranty to 3 years for this concern that i needed to contact them. They even connected me to microsoft :mad:. What a waste of money the warranty was. Best Buy seems to have the only decent warranty exchange program out there. Mine goes back tommorrow. I guess I will get plenty of time to read the books for Rock Band 2 and Star Wars The Force Unleashed while I wait for my exchange:rolleyes:

Were I in your shoes, I would tell CC too bad. I paid for a warranty and I plan on using it. Don't let them steal your money.

[ewto16]

One of the BIGGEST mistakes owners of 360 make which eventually cause the RROD, is that they plug their system into a surge protector to prevent electrical failure. What i have learned is that the surge protector does not allow enough "juice" flow causing the system to over-work and burnout. If you noticed the size of the power source plug for the 360 it is because a surge protector is already incorporated in that huge grey thing which looks like a coffin.

That isn't a surge protector in there. It is just the power supply. It is external to the 360 to prevent it from getting even more hot that it already does.

[ewto16]

I have to say that I'm not really sure why people put up with this either. I mean, I'd be OK with it happening once. Sometimes stuff happens. I would tolerate having to send it back in a 2nd or even third time. That is just nuts.

Sure MS fixes it for free, but what is your plan when the warranty expires? You get the RRoD then and then what? Just not play it anymore? Pay MS to fix it? Buy the Xbox 720?

[quiggle]

PS3 would be ideal if only it had backward compatibility. fudge :(

[chucknorris666]

I saw that the Xbox 360 bare bones is $200 now and I am tempted, but it seems like they are always breaking down. I have an original Xbox that I bought a month after it's launch and it still works fine.

[Jamesweighs]

I'm telling you guys, get the Best Buy replacement plan. It dies, you take it in and grab a new one. No mailing it in, no waiting for 4-6 weeks, no dealing with shoddy MS customer service and end up getting a crappy refurb back.

Yeah it sucks that they die, but this way, you know you're getting another brand new one.

[quiggle]

how long does the Best Buy plan valid for, a year?

[Jamesweighs]

2 years. 39 bucks. Cheaper if you've got a friend that works there.

Well worth it IMO, I'm on my 3rd.

[quiggle]

and you get an entirely new system with drives and all that normally you would keep if you sent it back to Microsogt?

[Jamesweighs]

Yeah. Depends on which model you get in the first place. I got an core/arcade and kept my HD from my first.

Just pack it all up and bring it in, then pick a new one off the shelf and go.

I had a bad experience with MS customer service, but that was a long time ago. Got a dirty, beat-to-hell refurb back and it sounded like it was going to explode. I don't think they send them out like that anymore, too many people complained.

[ewto16]

If there really isn't a built-in surge protector, then their employees are lying to customers. But then again, that's not a surprise nor a first for MS customer service.

There would be no more surge protection in that box than their would be any other power supply. So I suppose there technically could be a surge protection in it, but it isn't anything like an actual surge protector will give you.

The whole brick is just the power supply. The idea was to keep the heat, as those get hot, out of the 360. Be grateful it is where it is. If the 360 heated up more than it already does, the RRoD would happen even more often.

If you owned a Wii, you would see it has a similar brick. The PS3 doesn't have one as the power supply is inside.

[ewto16]

PS3 would be ideal if only it had backward compatibility. fudge :(

Buy a 20, 60 or older 80GB model. Those are backwards compatable. Or buy a PS2. They are under $100 used.

I don't understand the big deal with backwards compatablity. The 360 doesn't have it and no one cares.

[quiggle]

I only have room and money for one system and want the latest HDTV can offer, and 360 does have backward compatibility

http://www.xbox.com/en-US/games/backwardcompatibilitygameslist.htm

[ewto16]

2 years. 39 bucks. Cheaper if you've got a friend that works there.

Well worth it IMO, I'm on my 3rd.

I totally see your point and agree with you on the Best Buy replacement plan. Much easier than sending it back to MS and waiting for a 360 to be sent back. I'd pay $39 to not be without my 360 for a month.

I guess I just wonder how you feel about being on your 3rd 360 already? Is that acceptable to you? How would you feel if it was your 3rd TV, fridge, or DVD player?

I just don't get why people seem to be like "Yep, the 360 breaks and is pretty unreliable, since I'm on my 3rd, but I love it." If I was on the 3rd of something, I'd tell people it was a huge piece of crap and never to buy one.

[ewto16]

I only have room and money for one system and want the latest HDTV can offer, and 360 does have backward compatibility

http://www.xbox.com/en-US/games/backwardcompatibilitygameslist.htm

Room and money for one system makes no sense. The slim PS2 fits about anywhere and takes up no space. Used it is basically the cost of a game. If you already have a PS2, trade it in for the slim one.

If you want the latest HDTV can offer, than backwards compatability is of no use to you anyway. Old PS2 games and old 360 games look much like crap on HDTVs. Once you start playing the new games, you won't have much desire to go back and play the old ones with how crappy they look.

The compatability for the 360 is no better than the PS3. Notice that it hasn't been updated since Nov. 2007. MS is no longer interested in backwards compatability either. In fact, MS now sells old versions of their games via Live versus making them backwards compatable.

To counter your point, the PS3 is backwards compatable as well and ALL PS3s play PS1 games.

http://www.us.playstation.com/Support/CompatibleStatus

[Jamesweighs]

I totally see your point and agree with you on the Best Buy replacement plan. Much easier than sending it back to MS and waiting for a 360 to be sent back. I'd pay $39 to not be without my 360 for a month.

I guess I just wonder how you feel about being on your 3rd 360 already? Is that acceptable to you? How would you feel if it was your 3rd TV, fridge, or DVD player?

I just don't get why people seem to be like "Yep, the 360 breaks and is pretty unreliable, since I'm on my 3rd, but I love it." If I was on the 3rd of something, I'd tell people it was a huge piece of crap and never to buy one.

Edit- post above nailed it.

Well, I love racing games. And for right now, the 360 has more exclusives I enjoy than the ps3. PGR3, PGR4, MotoGP 07, FM2, and the upcoming Race Pro.

Dirt and Grid I own too, and could get with the ps3. But believe me, once GT5 comes out, I'll have both systems. GT5:P is fantastic, but not enough for me to justify getting one quite yet. Heard great things about Ferrari Challenge and Motorstorm, those will be definite buys in the future as well. But other than that, there's not enough to sway me to get one yet. But I definitely will. I have no fanboy-brand loyalty, it's strictly based on games that are out that I would love to play.

Never had an xbox until the 360, always been a sony guy, but it's got some great features I really like. Love the controller (especially for racing games), like the friend's list/msging, the Marketplace is great, and the online is seemless and easy to use for the most part. I'm sure it is with the ps3 too.

I play these games like crack rock, so to answer your question, yeah, it is acceptable.

My first lasted over a year, the second two years. Just used the replacement plan last month, got a new one now. Hopefully it lasts longer.

I went through 3 ps2s, they got played to death. But that was over many many years, and one was just an upgrade and to have an extra in the apt between people.

[mariners4411]

I guess I just wonder how you feel about being on your 3rd 360 already? Is that acceptable to you? How would you feel if it was your 3rd TV, fridge, or DVD player?

I just don't get why people seem to be like "Yep, the 360 breaks and is pretty unreliable, since I'm on my 3rd, but I love it." If I was on the 3rd of something, I'd tell people it was a huge piece of crap and never to buy one.

because it isn't costing people money to get theirs fixed or replaced. I'm on my 3rd 360 and it's really acceptable with me.

[ewto16]

because it isn't costing people money to get theirs fixed or replaced. I'm on my 3rd 360 and it's really acceptable with me.

I see that point of it. Still if I had something break on me frequently enough that I was on a 3rd one already, which means yours basically last a year, I'd be pretty irritated.

What is your plan when the MS warranty runs out and it costs you $100+ to get your 360 fixed? How will you feel then?

[ewto16]

It's not that people aren't frustrated. But again, people aren't playing 360s for the Hardware but the games themselves. Part of the marketing strategy is to get a strangle on popular games and make them exclusives to establish a sense of loyalty. I'm sure if PS3 started carrying Halo, Gears of War, etc, there would be more converts.

I see what your saying, but no matter how much I like Resistance, GT, Rachet & Clank, or MGS if my console was breaking all the time, I'd probably switch.

Your point is quite vaild though. Having those exclusive games really does make it hard to just stop playing it.

[PrimeBane]

What is your plan when the MS warranty runs out and it costs you $100+ to get your 360 fixed? How will you feel then?

For another $100 ($200 total) he can go get a new Arcade with a much more reliable chipset... that's what I plan on doing if I get bit again and they won't fix it.

[mnbvcxzlp]

I think ps3s and wii have issues themselfs. Just not as bad as the RRD. Since there are serveral different things that can cause the RRD not just one. More people own 360s then PS3s or Wiis (alteast where i live at) but out of the people i know about the same % have have problems with the other systems.
1/5 people i know have had problems with PS3 (20%)
1/4 people i know have had problems with wii (25%)
4/15 people i know have had problems with 360 (26%)

So yea, MORE 360s mess up.... but its about the same %
And before you say something along the lines of "well the 360 has the highest % out of people you know" consider that the broken Wii was not fixed for free. The PS3 luckily there was a extended warranty from Gamestop.

I bought a halo 3 xbox360 and have never had a problem out of it.

[Jutty]

i got an extended warrinty for our 360,,59 dollars for an additional 2 (or is it 3) years..
reckon rather be safe than sorry:):)

[PrimeBane]

Is it proven to be really more reliable? I was considering trading in my refurbed A/C that they claim is a 360 for a new one and was looking at an Elite. But would it be the same (minus a few luxury items) to get an Arcade?

The chips are supposed to be smaller and run cooler... plus they've supposedly added more heat sinks and more glue.

Only MS themselves could tell you if this has resulted in fewer systems being sent in... I still read stories about brand new 360s having RRoD out of the box, but they're not as frequent at they used to be.

On the inside, there's zero difference between an Arcade, Pro or Elite built today.

[mnbvcxzlp]

Also as for you guys saying "why do people stick with it even tho they keep breaking"
Yes i do find it unacceptable that i had to send my original xbox360 in 3x before getting one that worked. But here are the facts from my point of view

1) I bought 360 before ps3 was out. If PS3 was out 1st i may have bought it first, but with the hefty price tag they had on it.....

2) Since i bought 360 first all my money is invested in it. Games/extra controllers ect ect. Much easier just to get it fixed for free than change over to PS3 and try to sell all my stuff.

3) Games: 360 has so many more games than PS3. PS3 has almost no exclusives. Perhaps if games like GTA4, Devil May Cry4, Soul Calibur 4 where PS3 only I may be inclined to buy one when they have another price drop. However they have barely any. They only exclusives they have that i may like are resistance, Heavenly Sword, and MGS4. Even then they have already said before MGS4 came out that it will be on 360 once there exclusive agreement runs out... and it will have more content. Heavenly Sword is like a 5hour game.

4) Experience from last generation: Last generation I owned PS2 Xbox and gamecube all at the same time. I played my Xbox more than the other two combined. Why? Better online play. Xbox live blew PS2 online service out the water. GC was virtually nonexistent. From what PS3 owners i've talked to have told me it still doesn't stack up to Xbox live on 360.

I don't consider myself an Xbox fanboy. I weighed the pros and cons of each system when my 360 first broke to see if i should stick with it or change. Yes 360 has one major con, but from my point of view that one thing does not out weigh the cons of the PS3.

[mnbvcxzlp]

You might want to check out the poll I linked to in an earlier post. According to a sample population from this board, approximately 3/5 (60%) consoles have needed to be repaired. And keep in mind that the poll doesn't take into account multiple repairs per person, just one per person.

Perhaps, but i will stick with my % of people i know. When you do a poll like that online, people who have had problems are always more likely to reply than people who havn't.

[ewto16]

I think ps3s and wii have issues themselfs. Just not as bad as the RRD. Since there are serveral different things that can cause the RRD not just one. More people own 360s then PS3s or Wiis (alteast where i live at) but out of the people i know about the same % have have problems with the other systems.
1/5 people i know have had problems with PS3 (20%)
1/4 people i know have had problems with wii (25%)
4/15 people i know have had problems with 360 (26%)

So yea, MORE 360s mess up.... but its about the same %
And before you say something along the lines of "well the 360 has the highest % out of people you know" consider that the broken Wii was not fixed for free. The PS3 luckily there was a extended warranty from Gamestop.

I bought a halo 3 xbox360 and have never had a problem out of it.

Can you define problems? What problems did they have with the PS3? What about the Wii? Why didn't the Wii get fixed for free? It should have been covered under warranty.

[talonkard044]

By the way I didn't mean to sound negative to any of you guys that have had RROD happen, my heart goes out to you. It really sucks.

I would probably kill myself if my PS3 died.

:p

BUT, you guys don't have to put up with that crap if you don't want to.

That's all I am saying.

[ewto16]

Everyone I know that has a 360 has had it break at least once. Everyone I know that has a PS3 hasn't had any issues, except me and that was a bad USB port (worked fine, but wouldn't charge the controller), which I would have lived with if I didn't have the EB warranty and upgraded to an 80GB unit.

[NotoriousVesaToskala]

Hahahhahaha, stupid fan boys. Grow a spine.

[Slave]

my xbox 360 is nearly dead after 2 years of life...yes i bump into the 3 red whatever light 3 times last month..does anybody know if the newer version of the xbox 360 work better?

[vangeta]

Perhaps, but i will stick with my % of people i know. When you do a poll like that online, people who have had problems are always more likely to reply than people who havn't.

Demo consoles have been caught getting owned by RROD. More than enough for me to believe the 360 is faulty.

[robster151]

i'm not saying your a lier but i've never heard of this. i have both my ps3 and xbox 360 plugged into the same suge protector and NEVER had a single issue with my ps3. how did you come to this conclusion?

I dont know about the ps3 as I have that one connected to a surge protector, but on my second return of a RROD with yet another 360, some geekazoid behind the counter at Best Buy told me that was the major issue. So I got my new xbox360 went home and tested it (not believing this guy either). Plugged it into my surge protector and played for the next couple days and before I knew it, it was freezing and gave me the RROD during a game play, I forget which game. I put away the surge protector and till this day have had no issues with the system. After thinking about it, I guess it makes sense. The power, or lack of power probably added strain to the system causing it to "over-heat" and then crash. Coincidence or not he may have been right. :D

[robster151]

That isn't a surge protector in there. It is just the power supply. It is external to the 360 to prevent it from getting even more hot that it already does.

maybe whatever is inside that box..surge protector or not regulates the exact power needed to play the system without over-drain....I dunno without the surge protector, it has worked for me.

[robster151]

I'm telling you guys, get the Best Buy replacement plan. It dies, you take it in and grab a new one. No mailing it in, no waiting for 4-6 weeks, no dealing with shoddy MS customer service and end up getting a crappy refurb back.

Yeah it sucks that they die, but this way, you know you're getting another brand new one.


SOOOOOO true...the best value by far....I have exchanged three xbox 360's in my time with NO HASSEL what-so-ever. If you have the replacement plan, and the price has dropped on the item you bought. you will get store credit for the difference you paid. I returned my 360 which i purchased at original price..399...got a replacement which now has the HDMI input connection and sells for 299...and received a 100 gift card from them. It really is worth it.

[ejames43]

Mine died with the 3 RROD. I went through the return process and it took about 2-3 weeks. I've had no issues since I got it back.

I do agree with everyone that says the 360 is a joke, ultimately. If I could do it over...I would have gotten a PS3. Now, I have too much invested in the 360 to just trash it. I think that's why you hear about so many people putting up with numerous repairs.